Shipping policy

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Shenora Store Policies

Return & Refund Policy Privacy Policy Terms & Conditions Shipping Policy Contact Information Legal Notice

Return & Refund Policy

At Shenora, your satisfaction is our priority.

  • Return Eligibility: Products can be returned within 7 days of delivery if unused and in original packaging.
  • How to Request a Return: Contact us via:
  • Refunds & Exchanges: Processed after verification of returned items.
  • Shipping Costs: Customer bears return shipping unless product is defective or incorrect.

Privacy Policy

We respect your privacy. This policy explains how we collect, use, and protect your personal data:

  • Information Collected: Name, email, phone number, shipping/billing address, order details, and browsing data.
  • Usage: Process orders, communicate updates, improve products/services, personalize experience, and prevent fraud.
  • Third-Party Services: Payment processors, shipping providers, and analytics tools may collect data under their privacy policies.
  • Your Rights: Access, correct, or delete data; opt-out of marketing; withdraw consent anytime.
  • Contact: Email: officialshenora@gmail.com | WhatsApp/Phone: +92 314 9691485

Terms & Conditions

  • Provide accurate personal and shipping information when placing orders.
  • Payments via COD or secure online gateways.
  • Delivery within Pakistan. Shenora not liable for delays due to incorrect addresses.
  • Returns within 7 days if unused and in original packaging.
  • Shenora not liable for misuse of products or adverse reactions.
  • All website content, images, and branding are Shenora property.

Shipping Policy

  • Delivery available across Pakistan.
  • Delivery time: 2–7 business days depending on location.
  • Shipping cost calculated at checkout.
  • Customers responsible for accurate shipping addresses.
  • Order tracking available via WhatsApp or email support.

Contact Information

For questions, feedback, or order support:

Legal Notice

  • Shenora products are for external use only. Follow instructions carefully.
  • We do not guarantee specific results; individual outcomes may vary.
  • All website content including images and text is owned by Shenora and may not be copied without permission.
  • Using our website and services constitutes agreement with our Terms & Conditions and Privacy Policy.