Terms of service

Terms & Conditions – Shenora

Effective Date: May 3, 2026

Welcome to Shenora (“we,” “our,” “us”). By using https://shenora.pk and purchasing our products, you agree to the following Terms & Conditions. Please read carefully before making a purchase.

1. General Information

  • Shenora specializes in premium Nail Growth Oil and related natural nail care products.
  • These Terms & Conditions apply to all users, visitors, and customers of our website.
  • By placing an order, you confirm that you are legally able to enter into a binding contract in Pakistan.

2. Product Information

  • We strive to ensure accurate product descriptions, images, and prices.
  • Product colors, shapes, or sizes may vary slightly due to screen settings or natural variations.
  • We reserve the right to update product information without prior notice.

3. Orders

  • Orders can be placed directly on https://shenora.pk.
  • You must provide accurate personal and shipping information to avoid delays.
  • Once an order is confirmed, you will receive an email or WhatsApp confirmation.

4. Payment

  • Payments are accepted via:
    • Cash on Delivery (COD)
    • Online payment gateways (Stripe, PayPal, or other secure processors)
  • All payments are processed securely. Shenora does not store card information on its servers.
  • Prices are displayed in Pakistani Rupees (PKR) and include applicable taxes where required.

5. Shipping & Delivery

  • Orders are shipped all across Pakistan.
  • Delivery times vary depending on location, typically 2–7 business days.
  • Shipping costs will be calculated at checkout.
  • Customers are responsible for providing accurate shipping addresses. Shenora is not liable for delays caused by incorrect information.

6. Returns, Refunds & Exchanges

  • Shenora products are eligible for returns within 7 days of delivery if:
    • The product is unused and in original packaging.
    • You have a valid order number.
  • To request a return, contact us via WhatsApp or Email:
    📧 officialshenora@gmail.com
    📞 +92 314 9691485
  • Refunds or exchanges will be processed after verification of returned items.
  • Shipping costs for returns may be borne by the customer, unless the product is defective or incorrect.

7. Product Safety & Liability

  • Shenora products are for external use only. Follow instructions carefully.
  • Do not ingest products or apply to broken skin.
  • Shenora is not liable for misuse of products or adverse reactions due to personal allergies.
  • We are not responsible for delays or losses caused by third-party delivery services.

8. Intellectual Property

  • All content on https://shenora.pk, including images, logos, text, and branding, is owned by Shenora.
  • You may not copy, distribute, or use our content without prior written permission.

9. Third-Party Services

  • We may use third-party tools for:
    • Payment processing
    • Analytics (Google Analytics, Facebook Pixel)
    • Shipping and fulfillment
  • Third-party providers may have their own terms and privacy policies.

10. Changes to Terms & Conditions

  • Shenora may update these Terms & Conditions from time to time.
  • The Effective Date at the top reflects the latest update.
  • Continued use of the website constitutes acceptance of updated terms.

11. Contact Information

If you have any questions or concerns regarding these Terms & Conditions:

📧 Email: officialshenora@gmail.com
📞 Phone/WhatsApp: +92 314 9691485